Terms of Service

1. Eligibility and account responsibility

You must be at least 18 years old and authorized to bind the business named in your account. You are responsible for accurate account information, safeguarding credentials, and all activity through your account. Notify us promptly of unauthorized access.

2. The Services

CallWatch AI provides an AI receptionist that can answer calls, use business information you provide or approve, capture caller details, create call recordings and transcripts, and make records available in your portal. Availability depends on third-party telecommunications, AI, hosting, payment providers, carrier networks, and your configuration.

The receptionist is an AI system, not a human. AI-generated information may be incomplete, inaccurate, or unsuitable. You are responsible for reviewing your configuration and business information, monitoring the Service, and deciding whether an AI receptionist is appropriate for your business and callers.

3. Your business information and caller data

You retain ownership of the business information, website content, and other materials you submit. You grant CallWatch AI a limited, non-exclusive right to use that information, recordings, transcripts, and caller details only as needed to provide, secure, support, improve, and administer the Services. You represent that you have the rights and permissions needed to provide that material.

4. Call recording, notices, and legal compliance

Calls handled through the Services may be recorded and transcribed. Recording, monitoring, AI disclosure, telemarketing, SMS, and privacy rules vary by location and industry. You are solely responsible for determining and providing any required notices, consents, disclosures, opt-outs, and settings for your business and callers. CallWatch AI does not provide legal, regulatory, medical, financial, or professional advice.

5. SMS and text messaging terms

If you expressly opt in to receive text messages from CallWatch AI, we may send messages related to your inquiry, requested service, appointment, account, customer support interaction, or other communications you requested. Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase or use of the Services. You may opt out at any time by replying STOP. After you opt out, we may send one final message confirming your request. Reply HELP for assistance or contact support@callwatchai.com. Opting out of text messages does not prevent us from contacting you through other methods when permitted by law.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed. We may suspend or end the messaging program or change its features at any time, subject to applicable law. Our collection and use of information in connection with text messaging is described in the Privacy Policy.

6. Subscription, trial, and payment

CallWatch AI offers Basic at $99 per month with 100 included minutes, Growth at $399 per month with 1,000 included minutes, and High Volume at $699 per month with 2,500 included minutes, subject to the plan shown at checkout. A 7-day free trial may be offered when you choose to start service. A payment method is required before the trial starts. Unless cancelled before the trial ends, the selected subscription begins after the trial and the payment method will be charged the price disclosed at checkout plus any applicable charges. You may manage or cancel through the customer portal. We may change pricing or plan terms prospectively with notice where required by law.

7. Acceptable use

You may not use the Services to violate law, infringe rights, misrepresent the identity of the AI, send unlawful or unwanted messages, process data without required consent, interfere with the Service, or create a safety risk. We may suspend or terminate access when reasonably necessary to protect callers, customers, the Service, or third parties.

8. Intellectual property

CallWatch AI and its software, branding, and service materials are owned by CallWatch AI or its licensors and are protected by applicable law. These Terms give you a limited, revocable, non-transferable right to use the Services during an active subscription. No other rights are granted.

9. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLWATCH AI DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. CALLWATCH AI IS NOT RESPONSIBLE FOR LOST CALLS, MISSED LEADS, BUSINESS INTERRUPTION, LOST PROFITS, OR THE ACTS OR OMISSIONS OF TELECOMMUNICATIONS, AI, PAYMENT, OR OTHER THIRD-PARTY PROVIDERS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLWATCH AI'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO CALLWATCH AI FOR THE SERVICES DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnity, termination, and changes

You will defend and indemnify CallWatch AI and its personnel against third-party claims arising from your business, content, caller communications, failure to obtain required permissions or notices, or breach of these Terms or applicable law. You may stop using the Services and cancel through the portal. We may suspend or terminate access as permitted by these Terms or if needed to protect the Service or comply with law. We may update these Terms by posting a revised version here.

11. Governing law and contact

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute permitted to proceed in court will be brought in the state or federal courts located in Maricopa County, Arizona, unless applicable law requires otherwise.